Trenitalia Error Sorry
My payment is not working! Why?
Bank check your email inbox or the tickets section of your account to see if your booking was successful.
Y'all can of course ever contact us to confirm whether a payment has been made. Though pl ease exercise not make another buy until you lot have confirmed whether your reservation was successful or non.
Which rail operator are you travelling with?
- SNCF
- Deutsche Bahn
- NS
- Thalys
- Lyria
- Renfe-SNCF
- SBB
- OUIGO
- Trenitalia
- Italo
- CFL
- Thello
- Eurostar
- OUIBUS
- SNCB
If you are having trouble with the 3D Secure payment verification, please click here for more than information.
SNCF, Thalys, Eurostar, Renfe-SNCF, Lyria, SNCB, NS, SBB or CFL Reservation
You might have entered an incorrect decease engagement, security code or you have insufficient funds in your account. There is also a high chance that your bank is blocking the transaction.
It is very likely that your bank is preventing the transaction if you are certain that you have sufficient funds and have entered the correct information. Many banks will preclude international payments (nosotros are a French company, based in Paris) every bit a fraud prevention mensurate. In this case you need to requite your bank a call to tell them that you're attempting a payment with a foreign company and that they need to validate information technology. Once your depository financial institution has been informed, you lot can try to make the payment once more and it should be successful. If not, feel free to arrive touch with u.s. and we'll effort to help!
→ Click here to contact Trainline
Deutsche Bahn Reservation
Unfortunately in that location are some catchy parameters for Deutsche Bahn payments and a variety of factors that tin can cause a payment to fail.
If your payment fails please pay close attention to the communication that we provide in the error message. This should fix the problem.
On some occasions yous may see the following error message:
This means that there is a platform error in the payment system of Deutsche Bahn. Normally Deutsche Bahn will fix this error within a few minutes. However, it can sometimes take longer and last a few hours. We strongly recommend waiting and trying your payment again later. Alternatively, delight try to book via www.bahn.com.
You may also receive a payment authorisation on your bank account. This can appear look to like an actual payment charge, however, it is is only an authorisation and your payment bill of fare or PayPal account has not been debited. Instead the authorisation has been cancelled from our end. It will and then also disappear from your bank account/statement once your bank has recognised the cancelled authorisation. This generally can take between a few hours up to 1 - 2 weeks depending on how long it takes your banking company to recognise the cancelled authorisation.
Please click hither to read our detailed commodity for a more comprehensive explanation of how a cancelled payment authorisation works.
If the problem persists or y'all need further assist, please get in bear on with united states here: trainline.european union/support
OUIGO Reservation
OUIGO has very strict payment conditions and simply accepts credit cards that were issued in the following approved countries. If your credit bill of fare was not issued in whatsoever of these countries then it will not be possible to book a OUIGO ticket. These are OUIGO's weather of payment that we are unfortunately unable to claiming.
Instead we would recommend that you endeavour to book a SNCF or OUIBUS ticket instead. This may mean that you accept to choose a dissimilar departure station east.thou. Lyon Part-Dieu instead of Lyon Airport.
Canonical countries:
Andorra, Republic of austria, Belgium, Cyprus, Czech Republic, Denmark, Republic of estonia, Finland, France, French Guiana, French Polynesia, French southern territories, Deutschland, Greece, Guadeloupe, Hungary, Republic of ireland, Italy, Kosovo, Latvia, Principality of liechtenstein, Republic of lithuania, Luxembourg, Republic of malta, Martinique, Mayotte, Monaco, the Netherlands, New Caledonia, Poland, Portugal, Slovakia, Slovenia, Spain, St Pierre and Miquelon, Sweden, Switzerland, Us and United kingdom.
Trenitalia, Thello or Italo Reservation
If yous have received a payment error that details that your card cannot be verified, it means that nosotros could not secure your menu for payment. This sometimes happens due to a variety of factors. Please contact us on the post-obit page to let us know that y'all could not pay. We are almost always able to fix this issue: www.trainline.eu/support
OUIBUS Reservation
Unfortunately there are some catchy parameters for OUIBUS payments and a variety of factors that can cause a payment to fail. If your payment fails delight pay close attention to the communication that nosotros provide in the mistake message. This should prepare the trouble.
If yous are stuck and unable to make your payment after post-obit the instructions provided in our mistake message, delight contact us via the post-obit page and we will exercise everything possible to assistance out chop-chop: trainline.european union/support
Lamentable! No matches were constitute. Try over again or have a look at our categories below.
Source: https://faq.trainline.eu/article/166-payment-not-working
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